Real humans in Alameda. Mon–Fri, 8:00 AM – 4:30 PM Pacific.
When you call support, you talk to one of us. When you email, one of us replies. We don't outsource. We don't queue. We don't read scripts.
- Most common
Get Support
File a support request — describe what's happening and we'll triage by hand. Active-support customers get phone, email, and remote-assist help.
Open - Reference
Online User Guide
Searchable documentation covering every screen, menu, and report in Gym Assistant. Press F1 inside the software to land here at the right page.
Open - How-to
Knowledge Base
Step-by-step guides for the questions our support team answers most often. Searchable, indexed, kept current.
Open - Live help
Remote Assist
Schedule a screen-share session. We see what you see, we walk you through the fix.
Open - Downloads
Installers
Direct download for the current Gym Assistant installer, plus older versions if you need to roll back.
Open - Reference
Technical Documents
Network architecture diagrams, hardware spec sheets, and integration references. The level of detail your IT person will ask for.
Open - Service
Custom Logo Barcode Key Tags
Order custom-branded key tags. Single or multi-color print, four-week delivery. We proof the artwork before we run them.
Open - Policy
Support Policies
What's covered, what's billable, and how the support tiers work — Silver and Gold annual plans plus single-ticket pricing.
Open - Articles
Resources
Reference articles on billing, EFT, ACH vs credit cards, and useful links.
Open
Call 1-877-496-2778, ext. 2
Active-support customers get phone help during business hours. We're in Alameda — Pacific time, weekdays 8:00 AM to 4:30 PM.