MemberConnect — your members' side of Gym Assistant.
Online sign-ups, online payments, two-way SMS, and a branded mobile app that opens the door. MemberConnect runs in the cloud and keeps in step with your local Gym Assistant install — no second database to keep in sync.
The web side: sign-ups, payments, messaging.
Every MemberConnect tier — including the free one — gives your members a portal for the things they used to call the front desk about.
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Online sign-ups
New members join from your website or a tablet kiosk in the lobby. Card-on-file, signed waiver, billing started.
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Online payments
Members pay dues, settle balances, and update their card from a phone — no front-desk interruption.
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Two-way messaging
Send announcements to member groups via in-app, SMS, or email. Members reply and you see it at the front desk.
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Family management
Add dependents under one primary member. Bill the household, track each visit.
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Member referrals
Built-in referral program with customizable incentives. Reward members who bring members.
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Profile self-service
Members update phone, email, emergency contact, and payment method without calling.
The phone side: door access, check-in, and a real app.
Elite-plan members get a branded mobile app that opens the door, scans them in, takes payment, and pings them when something changes.
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Mobile door access
Members open the door with their phone. Dynamic credential rotates each use, works without Wi-Fi or cellular.
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Mobile check-in
Tap to scan at the front desk. Visit logs to the member record automatically.
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Push announcements
Holiday hours, class schedule changes, lapsed-member outreach — straight to the home screen.
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In-app payments
If access is denied at the door, the app prompts payment. Member pays, gets in.
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Visit and billing history
Members see what they paid, when they came, and what's coming up — without asking the desk.
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Remote door unlock
Elite plan only. Open the door for a forgotten-fob member from your phone.
Pick the tier that matches how digital you want to go.
Every tier requires an active Gym Assistant Software license, an integrated merchant services account, and an active support plan. Online payments are supported in the U.S. and Canada.
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Base
Online member portal — included with a Gym Assistant license.
FreeIncluded with the software- New-member sign-up online
- Member payments online
- Add family members
- New-member referrals
- Billing and invoice history
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Plus
Add member messaging — keep retention conversations running.
$15 /monthor $100/year
Get Plus- Everything in Base
- Member portal messaging
- SMS messaging
- Announcement broadcasts
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Elite
Branded mobile app with door access — full digital member experience.
$30 /monthor $250/year
Get Elite- Everything in Plus
- Member mobile app
- Mobile access & check-in
- Remote door unlock
Add MemberConnect to your existing install in an afternoon.
If you're on Gym Assistant 2.6.0 or later with an active support plan, you're ready. Pick a tier, link your merchant account, and your members get a portal the same day.