The questions buyers ask before they pick up the phone.
Compatibility, pricing model, network licenses, data ownership — straight answers, no marketing fluff.
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Does it run on Windows 10 or Windows 11?
Yes. Gym Assistant supports Windows 10 and Windows 11. Older versions of the software ran back to Windows XP — current installer targets 10 and 11.
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Does it run on a Mac?
Not natively. Gym Assistant is a Windows desktop application. If you need to run it on Mac hardware, Parallels Desktop works — that runs Windows in a VM, and Gym Assistant runs in that VM. We have customers doing this.
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Can I import data from another membership program?
Yes. We do data migrations from existing membership programs and from Excel/CSV exports. Tell us what you're coming from when you request a quote and we'll scope the conversion.
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Is there a monthly fee?
No. The core software is a one-time purchase. You own the license. Updates and support are included for the first year; renew if you want to keep getting both, or don't, and the software keeps running.
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How do I get software updates?
Free for the first year after purchase. After that, an optional support-and-updates plan keeps you on the latest version.
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Can I run it on a laptop?
Yes. We recommend USB-attached peripherals (scanner, printer, cash drawer) for laptop installs since most laptops don't have parallel or serial ports.
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What if my member count outgrows my edition?
Database capacity is upgradable. Your data, settings, and history come with you — no reinstall, no re-import. You pay only the difference between your current edition and the next.
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Can I sell physical retail through Gym Assistant?
The core software is membership-only. The ProShop add-on extends Gym Assistant to handle retail POS — drinks, supplements, apparel, day passes.
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Can I install it on a network?
Yes — with the Network License. Two to ten PCs share the same database over your local network.
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How should I back up my database?
Three options that work: a USB drive, a CD/DVD if you have a burner, or our web-server backup option that pushes a copy to Bio-Logic's server. Most customers use a USB drive plus the web option as a second copy.
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Is there technical support?
Yes. The first year includes phone, email, and remote-assist support — Mon–Fri, 8:00 AM to 4:30 PM Pacific. After year one, an annual support plan extends it.
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Can I lock down sensitive data by user?
Yes. Password protection plus per-user access controls — front-desk staff can be limited to check-in and POS, while owners and managers see billing, reports, and configuration.
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Who owns my data?
You do. Your member database is yours. You can export it at any time at no charge. We're never the gatekeeper between you and your members.