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Support Service.

Annual plans, single-ticket support, and remote-assist sessions. Real humans in Alameda.

Silver Support Plan — 1 Year

Unlimited phone, email, and remote-assist support. Software updates included. Mon–Fri, 8 AM – 4:30 PM Pacific.

$190 SKU SUP-SILVER

Everything in Silver, plus priority queue placement and access-control / hardware support included.

$370 SKU SUP-GOLD

One-time support for a specific issue. Phone, email, or remote-assist as needed.

$125 SKU SUP-SINGLE

Per-incident access-control / hardware support. Billed in 30-minute blocks.

$180 SKU SUP-AC

Single screen-sharing session with one of our support engineers. 30-minute window.

$95 SKU SUP-REMOTE

Renew your existing Silver or Gold plan. We'll match your renewal cycle.

Quote SKU SUP-RENEW